If a booking needs to be cancelled that has been created in Web Notes or by using the EDI process then please email CancelBookings@bascik.co.nz
Include the consignment number(s) in the subject line “ABC1234” and in the body of the email, please advise why you require this consignment cancelled.
You will receive an email confirmation back confirming we have received your request. (Please ensure the word re: or Automatic is not in the subject of the original email as this will prevent the auto reply). We will only contact you should we require further information or clarification
Example of Confirmation email
Subject Re: Cancel booking: ABC1234 Your request for cancelling consignment/s has been received. This will be actioned as soon as possible and we will only come back to you if we have any queries.
BASCIK TRANSPORT LTD. 8 MATIPO STREET | RICCARTON | CHRISTCHURCH EMAIL: CustomerSupport@bascik.co.nz |
